Follow the on-screen instructions to fix the device.
If the troubleshooter returns a red X icon, this means your printer is not working properly. You can then select Fix Printing or Fix Scanning. Launch the tool, hit the Start button, and select the problematic printer or scanner. First, you need to download the tool from HP and then run the HPPSdr executable file. The HP Print and Scan Doctor for Windows is a handy tool that helps you detect and repair various issues preventing your HP devices from running properly. How Do I Fix “An Error Occurred When Scanning” on HP Printers? Run the Print and Scan Doctor Let’s see how you can quickly troubleshoot scanning issues on HP devices. If you own an HP printer or scanner, or an all-in-one device, you may have occasionally come across unexpected scanning errors. For a list of printers, visit hp.com/go/PrintersThatProtect. Only HP offers a combination of security features that can monitor to detect and automatically stop an attack then self-validate software integrity in a reboot. Based on HP review of 2016 published security features competitive in-class printers. Wi-Fi and Wi-Fi Direct are registered trademarks of Wi-Fi Alliance®. Wi-Fi Direct® scanning requires the mobile device to be connected directly to the Wi-Fi® network of the scanner. Wireless performance is dependent on physical environment and distance from access point and may be limited during active VPN connections. 
Download the app at hp.com/go/documentmanagement. Scanning from a mobile device requires the HP JetAdvantage Capture App.HP EveryPage is referred to as HP Precision Feed on HP ScanJet devices introduced prior to May 2013.Actual processing speeds may vary depending on scan resolution, network conditions, computer performance, and application software. Scan speed measured at 300 dpi (black-and-white, grayscale, and colour).
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